Ronald S Jacobson
raymond y tsou
Dr. Susie Kim

Welcome to Jacobson & Tsou Orthodontics

3-26-2020 Virtual consults and Remote appointments


For a short video on how to send us photos of you or your child's teeth.  Please click on this link or visit our YouTube page: JTORTHO.



3-22-2020 Covid-19 Update

Dear JTO patients and family members, 

As this crisis continues and it becomes apparent that the “stay at home” recommendation will continue past April 7th, we have received several questions about active treatment and appointments for adjustments and new appliances.  We agree that most of our orthodontic appointments are “elective” and can be postponed but we also understand that our patients would prefer not to lengthen their treatment significantly if they are feeling healthy.  

We propose the following guidelines and suggestions to keep your treatment progressing on schedule through this difficult time: 

For our  patients scheduled for “First Phase” observations or adjustments:

If you are actively turning an expander and your child is due for an observation appointment to determine how many more turns are recommended, please take photos of your child’s smile, upper and lower appliances (if used) and email .  The doctors will evaluate the progress of the expanders and make recommendations.  If an expansion appliance or part of your child’s braces are loose or uncomfortable, please call us to set up an appointment.  Most wire adjustments or replacements can be delayed without significant effect on treatment time, especially if we are awaiting the eruption of permanent teeth.

For our patients scheduled for active Invisalign appliances:

If you have just started a series of aligners or in the middle of the series, please call the office or email and we will send you additional aligners.  If your aligners are not fitting properly, broken or lost, or you are at the end of the series, please call the office to schedule an appointment to rescan your teeth.  If you have any questions about your progress, please take photos of your teeth and email them to the address above and the doctors will respond. 

For our patients scheduled for braces adjustments:

Most wire adjustments or replacements can be delayed without significant effect on treatment time, especially if we are awaiting the eruption of permanent teeth.  If you are currently wearing elastics for bite improvement, please wear them as directed, and full time means 22 hours per day!!  This will prove to be your best way of staying on schedule since compliance with elastic wear is the number one reason for extended treatment time.  If you have any questions about how to wear your elastics or your treatment progress, please email photos of your teeth while biting to and the doctors will review the photos and make recommendations.  If you run out of elastics, we will be happy to send you a new supply.  If you have anything broken or loose, please send us a picture of it and schedule an emergency appointment.  

For patients scheduled for Retention visits:

If your retainers are comfortable and fitting well, please continue to wear them as prescribed and call to reschedule your visit.  If your retainer has been fitting well but is now lost or broken, please call the office to schedule a “drop off” of the printed model you were given so we can make a replacement.  If your retainer is not fitting well or is uncomfortable, lost or broken, please call the office to schedule an appointment to rescan your teeth. If your lower glued on wire is loose, please call for an emergency repair appointment. 

For patients scheduled for New Patient visits , Recall or “between phases” observation visits

Rather than coming into the office to determine if you or your child are ready to begin orthodontic treatment, please take photos of the upper and lower teeth and bite (Instructional video and examples will be posted soon) and email them to . The doctors will review the photos and answer questions about treatment timing.  If you or your child are in need and ready for orthodontic treatment, a Virtual consultation can be set up with video conferencing to discuss what treatment would be recommended and financial options.  

For all current and potential patients:

Please be assured that we are committed to keeping our offices at the highest standard of care while keeping safety in mind for patients and staff.  We are taking extra precautions to ensure “in office” visits are safe and comfortable. This is an evolving process and we will continue to keep you informed about potential changes.  We understand that email is not the most secure way to send photos and there are some phone apps that we are evaluating for more secure transmission. We will be posting updates as we improve the “Virtual” process.  

Thank you, we appreciate your understanding and support.  We wish for you and your families all the best as we get through this crisis together ! 

Drs. Ron, Ray and Susie 

JTO Staff


3-16-2020 COVID-19 Response:

To Our Jacobson and Tsou Orthodontic Family,
As the situation develops further with COVID-19, our top priority is the safety of our patients, their families, and our team. Per the recommendation of Governor Pritzker and the Illinois Dental Society, March 17th-March 31st our office will be closed for regular appointments. We hope to re-open on April 1st and will keep you informed as we follow the announcements regularly. 
We will be available for emergency visits ONLY. Please call our office to reschedule your appointments or schedule an emergency visit as needed.  You may reach our Chicago office at 773-545-5333 or our Vernon Hills office at 847-816-0633.
We apologize for the inconvenience, but we want to keep all our patients and team members happy, healthy, and smiling. 
Dr. Ron Jacobson, Dr. Ray Tsou, and Team JTO 



Welcome to Jacobson & Tsou Orthodontics, where we provide orthodontic solutions to suit your lifestyle and personal preferences. As leading Vernon Hills and Chicago orthodontists, Dr. Jacobson, Dr. Tsou, and Dr. Susie Kim have gone through extensive training and possess many years of experience in helping patients of all ages achieve a beautiful, healthy, and confident smile.

We are committed to providing every patient with a wonderful orthodontic experience. From the moment you walk through our Chicago or Vernon Hills office door, we aim to provide you with great care. We perform a variety of services, including:

Jacobson & Tsou Orthodontics strives to provide cutting-edge treatments to deliver high-quality results. If you have any questions about our practice, schedule an appointment at our Chicago or Vernon Hills orthodontic office today. We look forward to hearing from you soon!

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